Return of the product

We strive to provide you with the best possible service and fully understand that sometimes there may be situations where you need to return an item. Below are the terms and conditions and the return procedure.

1. Terms of return of the product:
   • The product can be returned within 14 days from the date of receipt of the order.
   • Returns are possible only for goods that have not been used, have no signs of wear, and retain their original packaging and labels.
   • Products purchased with discounts or during sales may have separate return policies.
   • The right to return the goods does not apply if the ordered goods are made according to the consumer's specifications or serve to meet their individual needs.
2. Return procedure:
   • Send us a return request, indicating the order number, product name and describe in detail the reasons for the return to the following email Info@inwhiteuniforms.es or call us at +34618990682, to inform us of your intention to return the product.
   • Be sure to provide reasons for your return. This will help us better understand your situation and improve our services in the future.
   • Once the return is confirmed, our manager will contact you and provide instructions on how to send the item back to us.
3. Return costs:
   • Shipping costs for returns are borne by the buyer, unless the return is due to a mistake on our part (e.g., sending the wrong or defective product).
   • If we make a mistake, we will cover all return costs.
4. Refunds:
   • After receiving and checking the returned goods, we will issue a refund to your account.
   • Refunds are made in the same way as the payment for the order. If you paid via PayPal, the funds will be returned to your PayPal account.
5. Exchange of products:
   • If you want to exchange an item for a different size or model, please send us an exchange request, indicating the order number, product name and describe the reasons for the exchange to the following email Info@inwhiteuniforms.es or call us at +34618990682, to inform us of your intention to exchange the item. Our manager will contact you to provide detailed exchange instructions.
6. Customer support: If you have any questions about returning or exchanging an item, please contact our support team at Info@inwhiteuniforms.es or by phone +34618990682. We are always ready to help and provide the necessary information.

Thank you for choosing InWhite for your purchases. We appreciate your trust and strive to provide you with the best service possible!